Refund Policy

Retail orders can be returned within 7 days of delivery for a full refund, provided the piece is unused and in its original packaging.

Custom sizing, custom temple orders and made-to-order marble/large brass pieces are final sale and not eligible for return, except for manufacturing defects.

• Samples are non-refundable but credited against your first bulk order.
• Bulk orders are covered by the terms in your signed wholesale quote.
• Damage claims on bulk shipments must be reported within 48 hours of delivery.

Report damaged or incorrect items within 48 hours of delivery with photos to help@murtiwallah.in — we’ll arrange a replacement or refund at no extra cost.